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HomeAway

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  1. Connecting to HomeAway
  2. Additional information

When the synchronization between your BeeRent account and the HomeAway portal is successfully complete, keep in mind that your accommodation units will automatically be displayed on these HomeAway sub-portals:

Connecting to HomeAway

If you wish to synchronize your BeeRent account to the HomeAway portal, first, on our BeeRent platform please go to the Channels page and in the HomeAway window click on the ‘’Connect’’ button, and accept the BeeRent and HomeAway terms of use.

Note: We advise you to click the ”Connect” button only once, otherwise, by clicking it more times you will cancel the already started connection process.

By doing this you have opened the HomeAway section in the Prices page. Please, enter the prices and set the HomeAway price list to the Connected status. To be able to establish the connection to HomeAway, please upload at least 6 images for each unit, and each accommodation unit must consist of at least one bedroom and one bathroom, also full property description, short property description and area description.

Send us a connection request on our email: customerservice@beerent.com, with the information on whether you have a HomeAway account or not. In case you do have an account, please send a request to HomeAway to send you your personal owner ID, and then send us your HomeAway Owner ID in the email body.

HomeAway will request the Rental Agreement for your accommodation units, which you need to deliver to us in PDF format, as well as the Cancelation Policy. This you can also send to our email: customerservice@beerent.com.

Note: The Rental Agreement and the Cancellation Policy should be in the same PDF file.

Note: The minimal number of accommodation unit needed to establish the connection between your BeeRent account and your HomeAway account is 5.


In case you do not have an existing HomeAway account

Contact your assigned HomeAway Account Manager or Support. They will set your account and listing preferences so that you can begin the activation process.

A Pre-Implementation Specialist will contact you to go over the activation process. They will confirm that your account is ready, and will set an appointment for your activation project.


Activate HomeAway as a Channel Partner. In order to enable HomeAway as a channel partner in BeeRent, click on Channels, find HomeAway, and click Connect.

Next step is to accept the HomeAway and BeeRent terms of service:

Enable your listings to feed over to HomeAway. You can enable listings to feed to HomeAway by clicking the Setting button on the top right within the HomeAway box.

You will then see a list of properties that you can connect to HomeAway.

If you would like to disconnect some listings, you can choose to pause the sync (which keeps the Booking Update Service active) or to disconnect (deactivated the Booking Update Service for reservations linked to those properties.)


After you have your personal Owner ID

When it is time for your appointment, an Implementation Specialist will contact you to begin your project. They will send you a Mapping Spreadsheet that allows you to associate your software property IDs to HomeAway listings you have already published. To find your Property IDs within BeeRent, click on Properties to view a full list of your properties, where you will find an Id column.

Complete and return the Mapping Spreadsheet with the external IDs from BeeRent. The Implementation Specialist will then work with the Engagement Manager to set up your integration and online booking. If you had existing listings on HomeAway, the Support Team will work with you to transfer reviews to your new listings.

Your activation is almost complete! Your Implementation Specialist will end the project by explaining how to troubleshoot errors on your nightly audit report, and how to navigate your HomeAway Dashboard.

Note: Once you are integrated, BeeRent becomes the system of record for rates, calendars, listing content, and photos. Any listing content entered on the HA Dashboard will be overwritten by the feed.


Listing content information

Data: Your software is the system of record for rates, calendars, listing content, and photos to be sent to HomeAway. Some manually entered listing content may disappear if the equivalent field does not exist in the software (such as detailed bedding/bedroom information and custom amenities).

Property Placement/Maps: We use the address in your software to place the property in a region on HomeAway. If the address is incomplete, the placement will likely be incorrect. The placement service relies on Google to help us map a property. If Google’s coverage of an area is not good, our placement could be incorrect. All integrated listings are mapped at a zoom level of the street. In order to update property location in BeeRent, go to the General section of a property page.

Language Information and Translations: The information in your software should be in the same language as the HomeAway site with which you want to connect – for example, English for HomeAway.co.uk or HomeAway.com, Spanish for HomeAway.es, etc. The following fields of your listing are automatically translated to the Partner Sites by Google Translate: Headline, Summary, Description, Local information, Bedroom and Bathroom notes, Facility notes, Unit description, and Rates notes. If you edit your listing text, the changes will be automatically translated within 48 hours.

Advertiser ID: You can find your AdvertiserAssignedID in BeeRent by going to the main Channel page, where it is located beneath the HomeAway logo.

Photos: Only the first 50 photos will feed to HomeAway. The recommended resolution is 1920×1080 pixels and the maximum photo size is 20 MB.

Check In/Check Out Time: You can update this by going to Properties>Select a property>Details. It can be set at a listing level and property level.

House Rules: You can specify a property’s house rules in the Rental Details section under Descriptions.

Property Occupancy: You can specify the minimum and maximum occupancy by going to the Details tab for a property.

Suitability for Children: This can be specified in the Amenities section or in the Rental Details section.

Suitability for Events: This can be specified in the Amenities section or in the Rental Details section.

Suitability for Smoking: This can be specified in the Amenities section or in the Rental Details section.
Activating

Suitability for Pets: This can be specified in the Amenities section or in the Rental Details section. Minimum Content

Requirements: To ensure that all listings meet basic quality standards, all new listings feeding over must meet the requirements listed below.:

  • Headlines must have at least 20 characters (max of 100)
  • Descriptions must have at least 400 characters (max of 10,000)
  • Each listing must have at least 6 photos
  • Bedroom and bathroom count should be included for each listing
  • An accurate address and latitude/longitude is required for each property
  • Updated calendar and rates information
  • Registration number (in areas where required)

Note: In case you open or close the calendar for more than three years in advance, your listing will be blocked.


Setting up online booking

Payments: You can use BeeRent to send invoice payment options to the traveler; HomeAway does not send credit card information to BeeRent.

Rental Agreement: When you connect with BeeRent, they will send you an email requesting a rental agreement PDF that they will apply at the account level. Contact BeeRent for more information on sending your rental agreement.

Cancellation Policy: The default value for all BeeRent users is a firm cancellation policy. When you connect with BeeRent, they will send you an email asking if you would like to change the cancellation policy that is set at the account level. Contact BeeRent for more information about changing your cancellation policy.

For property managers who want to attract more travelers and increase bookings, instant booking on HomeAway is a feature that automatically confirms bookings and doesn’t require you to manually accept or decline every reservation request. Follow the instructions below to make the listings in your software instantly bookable on HomeAway.

Instant Booking Confirmation: Bookings are instantly confirmed in BeeRent by default and there is no action required on your part to enable this functionality.
Minimum


Data fields on listing

The example listing below shows the names of the various listing components in HomeAway and in BeeRent.


Amenities in BeeRent

The table below lists the HomeAway amenity names and the BeeRent amenity names to which they correspond.


Rates information

Correctly managing your rates in your software will help ensure that the amount travelers are quoted for a stay is accurate. For more detailed information on managing rates in your system, please contact BeeRent.

Nightly Rates: You can enter nightly rates in BeeRent by going to a Property>Prices tab>Account Name or HomeAway card.

Rate Overrides: BeeRent supports rates overrides by using multiple seasons.

Payment Schedule: You can enter a payment schedule in BeeRent by going to a Property>Prices tab>Rate Plans button. It is tied to the cancellation policy you have chosen and is set at the account level.

Fees: You can enter fees in BeeRent by going to the Amenities and Fees tab. Guest fees are located in General Capacity > Price tab. Discounts: You can enter discounts by going to a Property > Discount/ Opportunities.


Managing Reservations from an Online Booking

You can find bookings in the top menu tab labeled Reservations. You will receive an email notification whenever you receive a booking. Bookings that are sent from HomeAway are automatically attributed to HomeAway.

Clients can manually input all reservations coming from HomeAway that have been created before using BeeRent and then map them (with the help of HomeAway’s customer service) so that all possible changes, such as reservation cancellation, also be recorded in BeeRent.


Managing Reservations from an Inquiry or Off-Platform Booking

You may receive a booking through an inquiry or phone call from a traveler who found the listing on HomeAway. Properly attributing these off-platform bookings to HomeAway in your software factors into your listing’s overall performance that is reported through the Booking Update Service. Performance factors into where listings are displayed in the HomeAway search results.


Rates and Booking Managment in BeeRent

You can manually add a reservation in BeeRent by going to Reservation> Add New Reservation, where you will see a Channel drop-down menu where you can select HomeAway.


Managing Cancellations

Correctly canceling – and not deleting – bookings in your software will ensure that HomeAway is capturing the booking’s status, which is especially important regarding billing issues (commission fees, service fee refunds, etc.)

You can cancel a booking in BeeRent by going to Reservations> Select a booking> Tools> Cancel.

Cancellation Policies:

Firm

  • Bookings cancelled at least 60 days prior to guest arrival will receive a 100% refund
  • Bookings cancelled at least 30 days prior to guest arrival will receive a 50% refund

Moderate

  • Bookings cancelled at least 30 days prior to guest arrival will receive a 100% refund
  • Bookings cancelled at least 14 days prior to guest arrival will receive a 50% refund

No Refund

  • No Refund

Relaxed

  • Bookings cancelled at least 14 days prior to guest arrival will receive a 100% refund
  • Bookings cancelled at least 7 days prior to guest arrival will receive a 50% refund

Strict

  • Bookings cancelled at least 60 days prior to guest arrival will receive a 100% refund

Predefined payment schedules

This is our list of predefined payment schedules, based on the cancellation policy the Property Manager has chosen.

Firm:

50% of the booking amount is due 30 days before check-in. The Remaining 50% of the booking amount is due at check-in.

Moderate:

50% of the booking amount is due 14 days before check-in. The Remaining 50% of the booking amount is due at check-in.

No Refund:

30% of the booking amount is due at booking (or at most within 24h after). Remaining 70% of the booking amount is due 30 days before check-in.

Relaxed:

50% of the booking amount is due 7 days before check-in. The Remaining 50% of the booking amount is due at check-in.

Strict:

100% of the booking amount is due 60 days before check-in.

Default cancellation policy and payment schedule is set to FIRM and remains so unless the Property Manager requests a change of this upon receiving the BeeRent – HA connectivity email from our end.

Additional information

The objects on our platform have a unique name you entered when creating your accommodation unit. However, the HomeAway sales channel users can enter the name of the accommodation unit in multiple languages in the ‘’Alternative Property Name’’ field, located in the ‘’Details’’ section inside your object. For example, if you enter the name of the unit in the German language in this field, this alternative name will be displayed on all HomeAway sub-portals that support the German language. It is necessary to enter a minimum of 20 characters for the name to be visible. Read more about the accommodation units details here.


Note: Because of different systems and discounts calculation processes, there is a possibility that there will be a difference in the final price between BeeRent and HomeAway. In some rare instances, the final price can vary from -5% to 5% in difference from the expected price.